Warranty Policy
OFFICE PHONES DIRECT (OPD)
WARRANTY POLICY for ‘OPD 123’
1. Office Phones Direct (to be referred to as OPD) warrants to the Purchaser that the products sold by OPD shall be free from defects in materials and workmanship and agrees, at its sole expense, to remedy such defects or, at its sole discretion, to replace without charge any such products or part thereof if any such defect shall have been brought to the attention of OPD within the agreed warranty period (anywhere between 1 and 6 years), after the date of shipment to Purchaser, provided, however, that the foregoing warranty shall not extend to any product or part thereof which has been subjected to misuse, neglect, accident, unauthorised modification or which has been used otherwise than for its intended use.
2. Unless otherwise agreed by OPD and Purchase, Purchaser shall be responsible for the costs of returning defective products, or parts thereof, to OPD and for the recovery of any original customs duties and other import taxes incurred. OPD shall be responsible for the costs of shipping products or parts repairs or replaced under warranty to Purchaser.
3. EXCEPT AS EXPRESSLY SET FORTH HEREIN, OPD HAS NOT MADE AND DOES NOT MAKE ANY REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, WITH RESPECT TO THE MERCHANTABILITY, PERFORMANCE, SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY DESIGNATED PRODUCT, INCLUDING ANY PART. THE WARRANTY SET FORTH HEREIN IS IN LIEU OF ANY AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF LAFONE AND OPD AND NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY. PURCHASER EXPRESSLY WAIVES ALL RIGHTS, CLAIMS OR CAUSES OF ACTION THAT MIGHT OTHERWISE ARISE OUT OF THE PURCHASE AND USE AND SALE OF SUCH PRODUCTS, INCLUDING PARTS. IN NO EVENT SHALL OPD BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE (INCLUDING, WITHOUT LIMITATION, ANY LOSS OR DAMAGE RESULTING FROM THE INTERRUPTION OR FAILURE IN THE OPERATION OF ANY PRODUCT, INCLUDING PARTS) WITH RESPECT TO ANY PRODUCT, INCLUDING PARTS, SOLD OR DELIVERED, OR ANY SERVICES RENDERED, OR ANY FAILURE TO MEET DELIVERY SCHEDULES.
4. All in-warranty and out-of-warranty repairs or replacements shall be subject to the following terms and conditions:
OPD Replacement Service (ORS)
The ORS programme is designed to address any “out of box” failures, which have occurred within three months of the date of shipment from OPD. It is OPD’s objective to organise pick up of said product and arrange despatch of replacement products within four business days of receiving a validated request. In the event that an “out of box” failure is detected, the following procedure should be adhered to by Purchaser to ensure an immediate replacement:
(a) Notify OPD of the failure and, if valid, a replacement authorisation will be issued.
(b) Provide the original Purchase Order number and the invoice number and date.
(c) OPD will liaise with the customer and arrange pick up of the faulty product (at its cost) and then ship the replacement product (also at its cost) within 4 working days if possible. You must ensure that the item(s) is/are packaged securely.
(d) OPD will check the returned item to ensure it is valid under our warranty conditions. If it is not valid OPD reserves the right to charge you for the replacement item at its full retail price along with any carriage costs incurred.
Returns for Credit
OPD will allow returns for credit under the following circumstances:
(a) Products ordered in error by Purchaser (unless otherwise agreed) will be subject to a 15% restocking charge if returned, freight prepaid, in original condition and original packaging to OPD within ten business days of the invoice date.
(b) Where there is concealed damage that has not been caused during transport or shipping if returned, freight prepaid, in original condition and original packaging to OPD within ten business days of OPD invoices date and where OPD is not able to provide a replacement product within three business days of being notified of the product defect.
If products are to be returned to OPD, freight prepaid, under either of the above categories, Purchaser should notify OPD and request credit authorisation. If, upon receipt, the returned products match the original request and are in original condition and packaging, a credit note (less restocking charges if applicable), will be issued in favour of Purchaser.
Returns for Repair
Products to be repaired (or replaced at OPD’s option) should be returned by Purchaser, freight prepaid (unless otherwise agreed), with a packing list summarising all of the equipment being returned. Each product item should be tagged indicating the name of Purchaser and the nature of the suspected fault.
OPD will check each product upon receipt and advise if:
- The product is IN or OUT of Warranty
- The return is incomplete
- The equipment is deemed to be Out of Warranty for any of the following reasons:
o Lapse of warranty period
o Improper packing or handling during return
o Misuse of product including cosmetic damage
o Misuse of product including tampering
o Improper installation or operation
o Unauthorised repair or alteration
o Other causes not attributable to defective material or labour.
Products found to be in warranty will be repaired or replaced as quickly as possible and returned to Purchaser provided that Purchaser’s account with OPD is current. OPD will pay for return freight charges for in-warranty repairs and replacements.
If returned products are found to be out of warranty, then OPD will inform the customer and agree to repair or replaced by OPD at the standard repair/replace charge rates then in effect. Return freight charges for out of warranty repairs and replacements will be charged to Purchaser.
In Warranty – No Fault Found
Products returned to Lafone that are either in-warranty or are reported “out of box” failures will be inspected by OPD upon receipt and, if found to be free of fault, will (at the discretion of OPD) be subject to a 15% restocking charge.
